RETURNS AND CLAIMS

If the Customer for any reason is not satisfied with the purchased product or the service, complaints may be directed to the e-mail address: hello@juvyskin.com and we will confirm receipt of the complaint as soon as possible and within 15 days provide a response in writing.

The Customer shall have the right to duly object and return the goods in the event of:
– delivery of goods not ordered
– delivery of expired goods
– delivery of goods having defects or damage not caused in transport

All returning products must be unused and unopened in the original packaging.

The cost of delivery to our warehouse for the returning products is borne independently (by post or delivery service), except in the event of the return or replacement of defective products when all costs are borne by Juvymed j.d.o.o

Notes
• Returns and replacements must be agreed in advance. Please contact us in advance on the e-mail address: hello@juvyskin.com
• If you would like a refund, you must include – along with the returning product, a copy of the invoice and the account number (IBAN) to which we make a refund to
• Refunds will be made in accordance with the legal period of 14 days (ZZP), i.e. after we receive the product in the warehouse
• When returning the product, the Customer is responsible for appropriately packing the product in a cardboard box so as not to damage the product during transport. If damage occurs because the Customer did not appropriately protect the product when packing (e.g. returned product is wrapped in plain paper or bag) – the refund or replacement will not be returned.
• You must return to us without delay and no later than 14 days from the date on which you have announced unilateral termination of contract.

If the shipment does not correspond to the purchased, the Customer is obliged to immediately upon receipt of the shipment inform us by e-mail: hello@juvyskin.com

If the Customer determines that the product is defective at the time of first use of the product, it is necessary for the Customer to send the information with the order number, the account number and provide a description of the complaint to the e-mail: hello@juvyskin.com

The Customer will receive confirmation of receipt of the complaint and on the basis of the description of the complaint, the information:
– whether the product can be exchanged for a new product
– whether the Customer can receive a refund

In the event of a reasonable complaint, if Customer is found not to have influenced the fidelity, damage or lack of goods, the Customer has the right to terminate the contract with the refund of the amount paid or exchange for a valid, undamaged product. The products ordered are packaged in such a way that it is not damaged in ordinary transport/delivery.

If the shipment is damaged in transport, such damage is visible when the shipment is picked up. In this event, the Customer should not take the shipment from the courier service and immediately contact the Seller about this via e-mail: hello@juvyskin.com in order to check the condition of the shipment as soon as possible and send a new shipment to the Customer. In the event of a visible product defect when picking up the package, The Customer may refuse receipt and thus does not bear the shipping costs of such product. It is considered that the product orderly received by the Customer has no visible defects.